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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Tour to Itaipu Dam   has an average customer care rating of 4.50 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 4.50
  • Quality of Information ...................................................................... 4.50
  • Overall Experience .......................................................................... 4.33
  • Safety/Organization ......................................................................... 4.67
  • Overall Impression/ Value.............................................................. 4.50
Pickup info:

We will provide the pick up at the traveler’s accommodation. Our team will suggest the best time to do this activity. Usually it should be 40 minutes before starting time at Visitors Center from Itaipu.


Notes:

Additional fee: the entrance fee to the visit should be paid directly on visitor's center.

  • Panoramic Visit coast: R$ 20
  • Special Visit coast: R$ 51



Traveller Feedback

Mr Nicola D.
- Ireland
on 11 Apr 2012
Really interesting and well worth the visit.

Mr Deepa K.
- Brazil
on 08 Mar 2012
The operator (i think Lucio) was very helful and knowledgable. He made our trip very comfortable and exciting. He adjusted to our timing and did not rush us anywhere.

Mr Kwai M.
- Hong Kong
on 25 Dec 2011
The tour price for the Tour to Itaipu Dam did seem to be expensive. It did not include entrance fee and it in essence was only a transfer to and from the site where we were handed over to the group operator.

Mr Derek M.
- United States
on 17 Nov 2011
Excellent Service! When one member of our party couldn't go on one part of the tour, Fabio from Fall Vision took care of them. Our guide was excellent! He spoke English, Spanish and Portuguese and was able to tell us all kinds of factual details about the area in all three languages. Our guide also was flexible, extremely friendly and made sure that all the people in my party were taken care of. I hired Falls Vision based on the recommendation of a friend and now I am telling everyone I know who is going to visit Foz do Iguassu to use Falls Vision.

Mr Lair D.
- United States
on 08 Dec 2009
We paid the cost of the tour at the Falls Vision office at the airport - us$18. When we were at the entrance to the dam, Junior, the guide, collected cash - r$19 in my case - from each of us and bought tickets for our entrance. We thought the price of entrance was included in the tour price. The cost is not high, but still it would be nice to have it made clear that entrance is not included. It was made clear to us that the entrance to the national parks was not included in the tour price.

Mr Raul D.
- Spain and Canary Islands
on 06 Sep 2009
The tour operator was really nice, everything was OK.