What our customers think of our service

Mr Kwai M.
- Hong Kong
on 25 Dec 2011

We were most unlucky to have Fabio taking care of our needs. He was most helpful and friendly.

Mr Derek M.
- United States
on 17 Nov 2011

Excellent Service. When I initially booked my travel, Falls Vision responded quickly and suggested some changes that would better accommodate all of the activities that I wanted to do. Without their helpful suggestions, I wouldn't have been able to see all that I wanted to. Their experience and expertise became abundantly clear from my first interaction with them. Using Falls Vision is the only way to go!

Mr Jorma K.
- Finland
on 2 Nov 2011

Thank you for very efficient and friendly service we received when making reservation and afterwards when arriving!
It was a pleasure to visit the Falls.
I can recommend the service of whl.travel to fellow travelers.
Jorma Kosonen, Helsinki, Finland

Mrs Marian M.
- United Kingdom
on 10 May 2011

Falls Vision Receptivo were very efficient, accurate, friendly, welcoming, personal and informative in their e-mail contacts and also in the reception at the airport.

Only problem was that the car failed to turn up at 04.30hrs to take us to the airport at the end! Fortunately the night porter managed to arrange a taxi and a last minute dash got us there in time. Rather than repaying us the money, please could you divide it between our excellent guides, Clarise and Edson.

Mrs Nayiry M.
- Australia
on 29 Apr 2011

We were very impressed with the service we received from Fabio. Fabio was professional, patient and very prompt with any questions we had about the tours.

Mrs Brenda B.
- United States
on 14 Apr 2011

This isn't about the franchisee/website, but if you could pass it along for other visitor's greeting at the airport:
The "greeting" at the airport could have gone alittle better: we didn't notice your greeting sign because you were standing on the right side of the entrance. All the other company's greeters were on the left and our attention was drawn that way. But after asking several people we were directed back to your office.

Ms Alyssa W.
- United States
on 16 Mar 2011

My e-mails were always responded to in a very timely manner and all of my questions were addressed.

Mrs LENNIE S.
- United States
on 29 Dec 2010

very good

Mr Jörgen B.
- Sweden
on 16 Nov 2010

It took a few emails before I finally got the confirmation that the shuttle bus from the airport to the hotel had baby seats.

Ms Catherine R.
- South Africa
on 21 Sep 2010

Only suggestion is to include a drop off service to the airport after the visit.

Mr Vikram S.
- India
on 15 Sep 2010

Your services are very well organized and delivered.

Mr Hugo C.
- Brazil
on 1 Sep 2010

very nice and efficient people

Ms Marvel B.
- Netherlands
on 30 Aug 2010

The service provided by Falls Vision Receptivo was excellent!
Prior to our trip we had regular communication by e-mail with Fabio and Marcos, who helped us plan our 3-day visit to Iguazu.
Upon our arrival at the airport, we were met by a friendly young man, Julio, who went out of his way to assist and guide us during those 3 days.
He helped make our visit to the Falls, both at the Brazilean and Argentinean sides,memorable and enjoyable, as well as the visit to the Itaipu Dam and the Birds Park;it was fantastic!

Mrs Myiam Z.
- Uruguay
on 28 Aug 2010

both with the hotel reservation and with the airport transfer the team was on top of things, and although our flight got delayed 8 hours, someone was there waiting for us the moment we landed.
Thank you, good job!

Mr Christopher Stanley P.
- New Zealand
on 17 Aug 2010

great

Ms Yue C.
- China
on 15 Aug 2010

I was very impressed by the organization and helpfulness of the staff when I arrived at Foz de Iguassu. I would definitely use this service again.

Ms Valerie C.
- United States
on 15 Aug 2010

Everything worked seemlessly.

Ms Susan L.
- United States
on 7 Aug 2010

My flight was schduled to arrive at Iguacu at midnight, and it was delayed, and I was unlucky to be the last one to get the luggage. By that time, it was about 1:30am in the morning. I was excited to find that Marcos from the Iguazu office holding a sign of my name at the exit. I appreciate their servie.

Mr Steve V.
- Netherlands
on 17 Jul 2010

The reaction on the online reservation was very fast and could even be clarified via a one on one telephone conversation. All request done in the reservation were honored and the E:mail correspondence was fast, transparent and with good follow up to correct mistakes in the reservation.

Ms Ulrike C.
- Germany
on 17 Jun 2010

no remarks